Terms and Conditions
Last updated: 10.02.2026
1) Service Provider / Legal Entity
These Terms are entered into between you and the service provider identified in our Legal Notice (“Service Provider”). The Legal Notice is incorporated into these Terms by reference. For questions about these Terms or the Services, contact us via our contact form. By accessing our Website or purchasing Services from Robinomics Consulting, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.
The services offered under the brand Robinomics Consulting (“I”, “we,” “us”) are provided as following:
2) Definitions
“Client” / “you”: the individual or entity purchasing services.
“Services”: market research and analytical documentation services, which may include (as applicable): investigation of market potential, competitive/industry analysis, customer and demand analysis, and preparation of written analytical reports and structured documents based on (i) publicly available information and (ii) client-provided data. Services may result in documents intended for funding or immigration-related business documentation.
“Deliverables”: the work product we create for you, which may include a feasibility study, market research report, written business plan documentation (narrative and research sections), and/or related analytical exhibits (e.g., tables, summaries, and research appendices), as defined in the Service Agreement.
“Service Agreement”: any written proposal, statement of work, invoice description, or email confirmation that defines scope, price, timeline, and revision rules.
“Final Draft” means the version of the Deliverable that we send to you labeled “Final Draft” or “Final Delivery,” after incorporating all revision requests you provided within the revision process and within the agreed scope.
3) Scope of Services
3.1 What we do
We provide custom, digital, research-based deliverables tailored to client inputs and the agreed scope. Our work focuses on market research, analysis, and the preparation of structured documentation (including feasibility documentation) for client use, including in funding and immigration case documentation where appropriate.
3.2 What we do not do
No legal advice / representation. We do not provide legal advice, represent clients before any authority, or file applications on your behalf. We are not responsible for third-party decisions (e.g., USCIS, consulates, banks, investors).
No business & management consulting. We do not provide “business or management consultancy” services such as operational management guidance, strategic management direction, or ongoing operational assistance (i.e., consultancy/guidance/operational assistance of the type described under business & management consultancy classifications).
No guarantees. We do not guarantee approvals, funding outcomes, or business results.
3.3 Service Agreement controls
The scope, deliverables, timeline, and pricing are set out in your Service Agreement. If these Terms conflict with a Service Agreement, the Service Agreement prevails for that project.
4) Client Responsibilities
You agree to:
Provide accurate, complete, and timely information and documentation necessary to perform the Services.
Review deliverables promptly and provide consolidated feedback.
Ensure that any facts, figures, claims, and supporting evidence used in submissions to third parties are accurate and lawful.
If you provide incomplete or inaccurate information, timelines may shift and deliverables may require rework at additional cost.
5) Communications and Delivery
5.1 Delivery method
Deliverables are provided digitally via email and/or secure link.
5.2 Response times
We aim to respond within a reasonable time during business days. Complex requests may require additional time.
6) Fees, Payment, and Taxes
6.1 Payment terms
Unless otherwise agreed in writing, payment is due in advance and according to the service agreement signed by the Service Provider and Client.
6.2 Payment methods
We accept card payments via secure pay-by-link international payment providers. Accepted card networks include Visa and Mastercard. Where supported by your device/provider, Apple Pay and Google Pay may also be available.
6.3 Currency
Fees are quoted in USD unless stated otherwise.
6.4 Processor fees and bank charges
You are responsible for any bank, intermediary, FX, or processor charges that reduce the net amount received.
6.5 Taxes
You are responsible for any taxes, duties, or governmental charges applicable to your purchase. We do not collect any taxes in your name.
7) Project Start, Scheduling, and Timeline
7.1 Start of work
“Work begins” as per schedules agreed in the signed Service Agreement.
7.2 Timeline estimates
Timelines are estimates unless expressly guaranteed in a Service Agreement. Delays caused by Client inputs, late feedback, scope changes, or third-party dependencies extend timelines.
8) Revisions
8.1 Included revisions
Unless stated otherwise in your Service Agreement, each project includes unlimited revisions within the agreed scope and at no additional charge. After the Final Draft is delivered, you have three (3) calendar days to request additional revisions. Requests submitted after this period may require an additional fee.
8.2 What a revision is
A revision round means edits to the same deliverable based on your feedback within the agreed scope.
8.3 Out-of-scope changes
Requests that materially change the agreed scope (“Out-of-Scope Changes”) may require a change order and additional fees. Out-of-Scope Changes include, for example: a new or substantially revised business model, a different target market/location, major changes to financial assumptions after drafting, new deliverable types (e.g., adding a pitch deck or financial model if not included), or rewriting based on new facts/documents not previously provided. We will notify you if a request is out of scope and provide a revised quote and/or timeline. Work on out-of-scope items begins only after you approve the change order in writing.
9) Cancellation, Withdrawal, and Refund Policy
9.1 Cancellation before work begins
If you cancel before work begins, we will refund amounts paid minus an administrative fee equal to twenty percent (20%) of the total project value as stated in the Service Agreement (the “Project Value”), unless your Service Agreement states otherwise. “Project Value” means the total fee for the Services stated in the Service Agreement, before any discounts.
Payment processing fees, FX/bank charges, and any non-recoverable third-party costs incurred for your project are non-refundable and will be deducted from the refund balance. If the amounts paid are less than the administrative fee, no refund will be issued and the unpaid balance of the administrative fee may remain payable.
9.2 Cancellation after work begins
If you cancel or withdraw after work begins, we retain 20% of the total project value as a commencement fee, and refund the remaining amounts paid (up to 80%) minus any non-recoverable third-party costs incurred specifically for your project (if any), and minus any chargebacks or payment reversals.
9.3 Statutory consumer rights
If mandatory consumer protection laws apply, those rights are not excluded. Where required, refunds may be adjusted to reflect statutory rules (including pro-rata charges for work performed).
9.4 No refunds for completed services
Once the Services have been fully performed and the Deliverables have been delivered, no refund is available. For clarity, a project is deemed complete when either (i) you confirm in writing that no further modifications are needed, or (ii) the revision window following Final Draft delivery expires (as set out in Section 8), whichever occurs first—subject to any mandatory legal rights.
9.5 Chargebacks
Initiating a chargeback without first contacting us to resolve the issue may be treated as a breach of these Terms. We may provide documentation to payment processors demonstrating performance, delivery, and scope.
10) No Guarantee; No Legal or Financial Advice
10.1 No legal advice
Robinomics Consulting is not a law firm and does not provide legal or immigration advice. No attorney-client relationship is formed.
10.2 No financial/tax/investment advice
We do not provide tax, accounting, investment, or broker services.
10.3 No guarantees
We do not guarantee visa approvals, funding decisions, investment outcomes, or business performance.
11) Intellectual Property
11.1 Client license
Upon full payment, you receive a non-exclusive, non-transferable license to use the Deliverables for internal business purposes and submissions to relevant third parties.
11.2 Our retained IP
We retain rights to our methodologies, frameworks, templates, tools, and reusable components not uniquely created from your confidential information.
11.3 Trademarks
ROBINOMICS CONSULTING® and associated logos are registered trademarks of Oana P. Unauthorized use is prohibited.
12) Confidentiality
We treat non-public information as confidential and use it only to perform Services, except with your consent, as required by law, or to enforce these Terms (as reasonably necessary).
13) Client Materials; Sensitive Information
13.1 Client Materials
You represent you have the right to share all data you provide and that doing so does not violate any law or third-party rights.
13.2 Sensitive data
Do not send sensitive information (medical records, detailed health history, criminal record documentation) unless explicitly requested. If you provide such information, you confirm you have the right to share it.
14) Third-Party Services
We may use third-party tools (e.g., Stripe, PayPal, Squarespace, Google Analytics, Microsoft Clarity) on our website. Their performance and policies are outside our direct control.
15) Website Acceptable Use
You agree not to misuse the Website, interfere with its operation, transmit unlawful content, or infringe intellectual property/privacy rights.
16) Limitation of Liability
To the maximum extent permitted by law:
We are not liable for indirect, incidental, special, consequential, or punitive damages.
Our total aggregate liability is limited to the fees you paid for the specific Services giving rise to the claim.
Nothing limits liability that cannot be limited under applicable law.
17) Indemnity
You agree to indemnify and hold us harmless from claims arising out of your misuse of Deliverables, unlawful instructions/content, or breach of these Terms.
18) Force Majeure
We are not responsible for delays caused by events beyond reasonable control.
19) Termination / Refusal of Service
We may refuse or terminate Services for unlawful requests, misrepresentation, or abusive behavior. Fees for work performed remain payable; refunds (if any) follow Section 9.
20) Governing Law; Dispute Resolution
20.1 Governing law
These Terms are governed by the laws of the jurisdiction where the Service Provider is established (as identified in the Legal Entity section), excluding conflict-of-law rules. If you are a consumer, nothing in these Terms limits any mandatory consumer protections that apply in your country of habitual residence.
20.2 Informal resolution first
Parties will attempt good-faith resolution within 30 days of written notice.
20.3 Courts / venue
If unresolved, disputes shall be submitted to the competent courts of the jurisdiction where the Service Provider is established (as identified in the Legal Entity section), unless mandatory consumer protections require otherwise.
20.4 Consumer rights
Nothing limits mandatory consumer rights in your country of residence.
21) Changes to These Terms
We may update these Terms; continued use after changes indicates acceptance.
22) Contact
Questions: Use our contact form for any inquiries.